Outage in Robocorp

US instance service degradation

Resolved Major
June 13, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue affecting Control Room services in AWS us-east-1 region. The Service is severely impacted by increased error rates. This incident appears to be connected with an operational issue on AWS services as reported on https://health.aws.amazon.com/health/status.
Components affected
Robocorp Robots Robocorp API
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 06/13/2023 09:18PM

Most AWS services have recovered and Control Room is returning to normal operation. We continue monitoring the situation.

IDENTIFIED about 2 years ago - at 06/13/2023 08:46PM

The issue is confirmed to be caused by a broader problem on AWS services in us-east-1 region. The AWS team is working on getting things back to normal and we are already seeing significant improvements in the performance. Currently Control Room is operational with occasional hiccups.

INVESTIGATING about 2 years ago - at 06/13/2023 07:18PM

We are investigating an issue affecting Control Room services in AWS us-east-1 region. The Service is severely impacted by increased error rates.

This incident appears to be connected with an operational issue on AWS services as reported on https://health.aws.amazon.com/health/status.

Latest Robocorp outages

Database engine update on Control Room us1 (AWS us-east-1) instance - 4 months ago
Database engine update on Control Room eu2 (AWS eu-central-1) instance - 4 months ago
Control Room login failures - 11 months ago
Increased error rates in indexing service - almost 2 years ago
Increased error rates in indexing service - almost 2 years ago

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