Outage in Rocket.net

[PHX] Node issue

Resolved Major
February 18, 2025 - Started 2 months ago - Lasted 1 day
Official incident page

Need to monitor Rocket.net outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Rocket.net, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating a boot issue with phx23 in Phoenix. We will have updates ASAP
Components affected
Rocket.net US - Phoenix
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/19/2025 01:46PM

This incident has been resolved.

MONITORING 2 months ago - at 02/18/2025 04:17PM

The original VM is back online post hardware issue and will continue to operate. We're updating DR snapshots and prepping a new node to migrate to in another method.

In any case, we do not expect any further service disruptions

IDENTIFIED 2 months ago - at 02/18/2025 04:10PM

Unfortunately we are experiencing network issues due to the original machine having the hardware issue.

We are working on this now

IDENTIFIED 2 months ago - at 02/18/2025 03:21PM

We are finalizing the live migration now, there may be a brief 5-10 minute window of slowness/inaccessibility.

IDENTIFIED 2 months ago - at 02/18/2025 02:44PM

We have completed an up to date DR snapshot as of 9:40AM and are in the process of live migrating the VM to a new hardware node.

IDENTIFIED 2 months ago - at 02/18/2025 01:56PM

The node is back online at the moment, we're working to move it to a new machine to prevent any future issues.

IDENTIFIED 2 months ago - at 02/18/2025 01:48PM

The data center has acknowledged that they are going to swap the RAM on the server as it appears to be having an issue preventing the server from booting.

INVESTIGATING 2 months ago - at 02/18/2025 01:17PM

We are currently investigating a boot issue with phx23 in Phoenix.

We will have updates ASAP

Latest Rocket.net outages

Ashburn Network Issue - 3 days ago
Cloudflare DNS Issues - 8 months ago
Phoenix Network Issues - 9 months ago

Real-time vendor status monitoring for IT and Ops teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3970 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook