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Outage in RoomKeyPMS

Investigation in Progress

Resolved Minor
December 22, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating reports of intermittent connectivity issues impacting access to the platform. Our team is actively working to identify the root cause and assess the scope of impact. At this time, some users may experience difficulty logging in or maintaining a stable connection. We will provide updates as more information becomes available. Thank you for your patience while we work to resolve this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/22/2025 08:44PM

The connectivity issue has been fully resolved. Services are now stable, and no further disruptions are expected.

Thank you for your patience while we worked to restore full functionality.

MONITORING 3 months ago - at 12/22/2025 07:24PM

The connectivity issue has been resolved. Our team is actively monitoring the service to ensure full stability and prevent recurrence.

We appreciate your patience during this time. Please report any remaining issues so we can address them promptly.

IDENTIFIED 3 months ago - at 12/22/2025 06:30PM

The connectivity issue has been identified. Our team has implemented a fix, and service is currently being monitored to ensure stability.

Some users may still experience intermittent connectivity while we continue to verify that the issue is fully resolved.

We will provide further updates if any additional action is required.

INVESTIGATING 3 months ago - at 12/22/2025 06:28PM

We are currently investigating reports of intermittent connectivity issues impacting access to the platform.

Our team is actively working to identify the root cause and assess the scope of impact. At this time, some users may experience difficulty logging in or maintaining a stable connection.

We will provide updates as more information becomes available. Thank you for your patience while we work to resolve this issue.

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