Outage in Root

API Performance Degradation - Database Connection Pool Exhaustion

Resolved Major
November 21, 2025 - Started 21 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing API timeouts and degraded performance due to database connection pool exhaustion. Impact: Users may experience: - Slow API responses - Timeout errors on policy issuance and other operations - Failed requests requiring retries
Components affected
Root API Root Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 11/21/2025 12:21PM

This incident has been resolved.

INVESTIGATING 21 days ago - at 11/21/2025 11:22AM

We are experiencing API timeouts and degraded performance due to database connection pool exhaustion.

Impact: Users may experience:
- Slow API responses
- Timeout errors on policy issuance and other operations
- Failed requests requiring retries

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