Check if Root is down, recent outages, user-reported issues, and outages map.
Root is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Root status data.
IsDown has tracked 47 incidents since started monitoring Root status in April 2024. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
May 13, 2025
07:44 AM EDT
|
Minor | Document creation delay | about 1 hour |
|
Feb 28, 2025
08:47 AM EST
|
Minor | Product module code timeouts | 13 days |
|
Oct 26, 2023
02:23 AM EDT
|
Minor | South African Multi-tenant degraded performance | Ongoing |
|
Oct 10, 2023
02:23 AM EDT
|
Major | Majour outage | Ongoing |
|
Sep 06, 2023
04:38 AM EDT
|
Major | Dashboard outage | Ongoing |
|
Mar 27, 2023
01:55 PM EDT
|
Minor | Platform emergency maintenance | Ongoing |
|
Feb 09, 2023
07:39 AM EST
|
Major | Major outage in our API | Ongoing |
|
Feb 03, 2023
08:01 AM EST
|
Major | Elevated API Errors | Ongoing |
|
Nov 27, 2022
03:36 AM EST
|
Minor | Additional platform optimisation | Ongoing |
|
Oct 28, 2022
09:30 AM EDT
|
Minor | Root Platform downtime | Ongoing |
No comments yet
| Component | Status |
|---|---|
| API | OK |
| Dashboard | OK |
| Data Exports | OK |
Root is a software platform featuring a dashboard for data visualization, options for data exports, and an API for system integration.
Monitoring Root since April 2024
Tracking 3 Root services and regions
2 incidents in 2025
Number of Incidents
0 issues
Last incident
153 days ago
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Root isn't down. You can check Root status and incident details on the top of the page. IsDown continuously monitors Root official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Root is currently operational. You can check Root status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Root being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Root official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Root last outage was on May 13, 2025 with the title "Document creation delay"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Root and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Root is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Root's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Root with maximum flexibility
IsDown monitors Root for major outages. A major outage is when Root experiences a critical issue that severely affects one or more services/regions. When Root marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Root status page for minor outages. A minor outage is when Root experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Root status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Root publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Root and all their 3 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Root and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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