Root status updated a few minutes ago
Root is working normally
This chart shows the number of user-reported issues for Root service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
See where users report Root is down. The map shows recent Root outages from around the world.
Root Outage MapIn the last 90 days, Root had 3 incidents with a median duration of 1 hour 4 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
Check Root status history below. IsDown detects when Root is down, tracking both official outages and user-reported issues.
| Title | Started At | Duration |
|---|---|---|
|
The issue has been identified and rollback. We are continuing investigations across all domains.
|
Nov 26, 2025 at 11:12 AM UTC
|
about 1 hour |
|
We are experiencing API timeouts and degraded performance due to database connection pool exhaust...
|
Nov 21, 2025 at 11:22 AM UTC
|
about 1 hour |
|
The issue has been identified and a fix is being implemented.
|
Oct 28, 2025 at 01:38 PM UTC
|
about 7 hours |
|
We are currently investigation the issue.
|
May 13, 2025 at 11:44 AM UTC
|
about 1 hour |
|
Product module code functions timing out
|
Feb 28, 2025 at 01:47 PM UTC
|
13 days |
|
Incident: Slow API Response Times for South African Multi-tenant
Issue: Our South African Multi-...
|
Oct 26, 2023 at 06:23 AM UTC
|
Ongoing |
|
We're experiencing an elevated level of API errors and are currently looking into the issue.
|
Oct 10, 2023 at 06:23 AM UTC
|
Ongoing |
|
We are currently investigating this issue.
|
Sep 06, 2023 at 08:38 AM UTC
|
Ongoing |
|
Performing emergency database upgrades
|
Mar 27, 2023 at 05:55 PM UTC
|
Ongoing |
|
We have observed to a network connection issue affecting our workers. We're investigating
|
Feb 09, 2023 at 12:39 PM UTC
|
Ongoing |
Check if any Root component is down. View the current status of 3 services and regions.
| Component | Status |
|---|---|
| API | OK |
| Dashboard | OK |
| Data Exports | OK |
IsDown has monitored Root continuously since April 2024, tracking this Business Intelligence for 1 year. Over that time, we've documented 50 outages and incidents, averaging 2.4 per month. When Root goes down, incidents typically resolve within 167 minutes based on historical data.
We monitor Root's official status page across 3 components. IsDown interprets Root statuses (operational, degraded performance, partial outage, and major outage) to deliver precise health metrics and filter alerts by the components you actually use.
When Root is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track Root status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
IsDown checks Root's status page every few minutes, across all 3 components. We combine official status data with user reports to detect when Root is down, often before the vendor announces it.
When Root status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
IsDown checks Root official status page for major/minor outages or downtimes. A major outage is when Root experiences a critical issue that severely affects one or more services/regions. A minor incident is when Root experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Root outage, we send you an alert and update your dashboard and status page.
Root and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Root status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Root publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Root and all their 3 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Root is just one of 5,421 services IsDown monitors. Add all your critical dependencies to one dashboard, get alerts when any service is down, and share a status page with your team.
Monitor Root health alongside all your other vendors in a single view.
Get notified when Root is down. Filter by severity to skip noise.
Route Root outage alerts to Slack, Teams, PagerDuty, or webhooks.
Share Root service status with your team or customers on a branded page.
Looking for Root outage alerts like Downdetector? IsDown monitors Root's official status page for verified incident data, not just user reports. Know exactly when Root is down, which components are affected, and when service health is restored. Here's why official Root status monitoring beats crowdsourced detection:
| Features |
|
Downdetector |
|---|---|---|
| Official Root status page monitoring. Know when Root is down with real time incident details. | ||
| Monitor 5,420+ services including Root in a single dashboard. | ||
| Instant Root outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: Root official status plus user reports for early outage detection. | ||
| Maintenance feed for Root | ||
| Granular alerts filtering by Root components and regions. |
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Root isn't down. You can check Root status and incident details on the top of the page. IsDown continuously monitors Root official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Root is currently operational. You can check Root status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Root being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Root official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Root last outage was on November 26, 2025 with the title "Product Module code not executing"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Root and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Root is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Root's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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