Outage in Rootly

Slack Platform Issue: Apps Displaying "We cannot display this message" Errors

Resolved Minor
August 28, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently monitoring an incident from Slack (https://slack-status.com/2025-08/54ca351d3ad76351) and are aware of issues with our Slack App displaying a "We cannot display this message" error when interacting with apps that utilize drop-down options. Initial findings suggest this behavior is tied to the latest version of Slack. We are actively monitoring the situation and working to confirm the root cause. We’ll provide further updates as soon as more information becomes available. We apologize for the disruption in the meantime.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/28/2025 04:10PM

This issue is now resolved.

IDENTIFIED 2 months ago - at 08/28/2025 01:57PM

We've identified that the following impacted version: 4.45.69 342c17f19a46a42fda9612f6d8e0b46dea5a07a5@1756377163

The impact appears to limited to Slack's Desktop App.

Web, some versions of Slack Desktop and mobile continue to be operational.

INVESTIGATING 2 months ago - at 08/28/2025 01:02PM

We are currently monitoring an incident from Slack (https://slack-status.com/2025-08/54ca351d3ad76351) and are aware of issues with our Slack App displaying a "We cannot display this message" error when interacting with apps that utilize drop-down options.

Initial findings suggest this behavior is tied to the latest version of Slack. We are actively monitoring the situation and working to confirm the root cause.

We’ll provide further updates as soon as more information becomes available. We apologize for the disruption in the meantime.

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