Outage in Rootly
Slack Platform Issue: Apps Displaying "We cannot display this message" Errors
Resolved Minor
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Outage Details
We are currently monitoring an incident from Slack (https://slack-status.com/2025-08/54ca351d3ad76351) and are aware of issues with our Slack App displaying a "We cannot display this message" error when interacting with apps that utilize drop-down options.
Initial findings suggest this behavior is tied to the latest version of Slack. We are actively monitoring the situation and working to confirm the root cause.
We’ll provide further updates as soon as more information becomes available. We apologize for the disruption in the meantime.
Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 08/28/2025 04:10PM
This issue is now resolved.
IDENTIFIED
19 days ago - at 08/28/2025 01:57PM
We've identified that the following impacted version: 4.45.69 342c17f19a46a42fda9612f6d8e0b46dea5a07a5@1756377163
The impact appears to limited to Slack's Desktop App.
Web, some versions of Slack Desktop and mobile continue to be operational.
INVESTIGATING
19 days ago - at 08/28/2025 01:02PM
We are currently monitoring an incident from Slack (https://slack-status.com/2025-08/54ca351d3ad76351) and are aware of issues with our Slack App displaying a "We cannot display this message" error when interacting with apps that utilize drop-down options.
Initial findings suggest this behavior is tied to the latest version of Slack. We are actively monitoring the situation and working to confirm the root cause.
We’ll provide further updates as soon as more information becomes available. We apologize for the disruption in the meantime.
Latest Rootly outages
Failures when interacting with Rootly in Slack - 12 days ago
Some Users w Android Loading Issues - about 1 month ago
High Latency - about 2 months ago
Investigating failures with paging - about 2 months ago
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