Outage in Rootly

Failures when interacting with Rootly in Slack

Resolved Major
September 04, 2025 - Started about 2 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently investigating reports of failures when interacting with our app in Slack and web. Our team is actively looking into the issue and will provide updates as more information becomes available.
Components affected
Rootly Web Platform

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/05/2025 01:58AM

Slack's engineering has resolved the issue. Slack is working as expected. We appreciate your patience.

IDENTIFIED about 2 months ago - at 09/05/2025 12:53AM

Slack's engineering team is continuing to implement the fix. Web, mobile, and on-call paging remain operational.

IDENTIFIED about 2 months ago - at 09/05/2025 12:08AM

Slack Engineering has identified the issue, and we are working with them to mitigate. Web, mobile, and paging (on-call) remains operational.

IDENTIFIED about 2 months ago - at 09/04/2025 09:37PM

There are upstream issues with how Slack handles 3rd party apps. We are actively debugging with them. Web, mobile, and paging (on-call) remains operational.

IDENTIFIED about 2 months ago - at 09/04/2025 07:03PM

The Rootly Slack app is currently unavailable. Users are unable to interact with our product in Slack at this time. Our web app remains available.

Our engineering team is actively working to restore full functionality.

Paging remains operational.

We will provide updates as more information becomes available.

MONITORING about 2 months ago - at 09/04/2025 05:44PM

Web is operational - we are continuing to monitor reports of Slack interactions failing.

MONITORING about 2 months ago - at 09/04/2025 05:41PM

We have identified the underlying issue affecting interactions with our app in Slack and web. We are seeing signs of gradual recovery and are continuing to monitor the situation closely to ensure full resolution.

INVESTIGATING about 2 months ago - at 09/04/2025 05:19PM

We are currently investigating reports of failures when interacting with our app in Slack and web. Our team is actively looking into the issue and will provide updates as more information becomes available.

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