Outage in Rootly

Investigating Search Latency

Resolved Minor
September 25, 2025 - Started about 5 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating increased latency in our in-app search (including alert search and incident search). Newly created resources may not be immediately searchable. Search results in-app may be slower to load than normal. Search results may be returned more slowly for certain API endpoints, including: GET /api/v1/incidents, GET /api/v1/services, GET /api/v1/groups, GET /api/v1/users, and GET /api/v1/audits. Our team is actively working on resolving this issue and will provide updates as soon as more information becomes available.
Components affected
Rootly API Rootly Web Platform
Latest Updates ( sorted recent to last )
RESOLVED 18 minutes ago - at 09/25/2025 09:13PM

This incident has been resolved.

MONITORING about 5 hours ago - at 09/25/2025 04:49PM

We identified the root cause of the issue and have implemented a fix.

Latencies have returned to normal and we are monitoring them going forward.

INVESTIGATING about 5 hours ago - at 09/25/2025 04:16PM

We are currently investigating increased latency in our in-app search (including alert search and incident search).

Newly created resources may not be immediately searchable.

Search results in-app may be slower to load than normal.

Search results may be returned more slowly for certain API endpoints, including: GET /api/v1/incidents, GET /api/v1/services, GET /api/v1/groups, GET /api/v1/users, and GET /api/v1/audits.

Our team is actively working on resolving this issue and will provide updates as soon as more information becomes available.

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High Latency - 2 months ago

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