Outage in Rootly

Investigating Search Latency

Resolved Minor
September 25, 2025 - Started 25 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating increased latency in our in-app search (including alert search and incident search). Newly created resources may not be immediately searchable. Search results in-app may be slower to load than normal. Search results may be returned more slowly for certain API endpoints, including: GET /api/v1/incidents, GET /api/v1/services, GET /api/v1/groups, GET /api/v1/users, and GET /api/v1/audits. Our team is actively working on resolving this issue and will provide updates as soon as more information becomes available.
Components affected
Rootly API Rootly Web Platform

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 09/25/2025 09:13PM

This incident has been resolved.

MONITORING 25 days ago - at 09/25/2025 04:49PM

We identified the root cause of the issue and have implemented a fix.

Latencies have returned to normal and we are monitoring them going forward.

INVESTIGATING 25 days ago - at 09/25/2025 04:16PM

We are currently investigating increased latency in our in-app search (including alert search and incident search).

Newly created resources may not be immediately searchable.

Search results in-app may be slower to load than normal.

Search results may be returned more slowly for certain API endpoints, including: GET /api/v1/incidents, GET /api/v1/services, GET /api/v1/groups, GET /api/v1/users, and GET /api/v1/audits.

Our team is actively working on resolving this issue and will provide updates as soon as more information becomes available.

Latest Rootly outages

Failures when interacting with Rootly in Slack - about 2 months ago
Slack Platform Issue: Apps Displaying "We cannot display this message" Errors - about 2 months ago
Latency and failures when interacting with our app in Slack - about 2 months ago
Some Users w Android Loading Issues - 2 months ago
High Latency - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook