Outage in Rossum

Document processing delay

Resolved Major

September 14, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing load on the serice and delay in processing of documents. Our team is already investigating.

Components affected

Rossum EU Ireland

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/14/2023 05:56PM

The issue with document processing and status changes has been resolved. Document processing is back to normal, and extensions should react to status changes normally. If you still experience any problems, please let us know at support@rossum.ai.

IDENTIFIED over 2 years ago - at 09/14/2023 05:21PM

The bottleneck was removed, working on more permanent solution.

INVESTIGATING over 2 years ago - at 09/14/2023 05:03PM

We are experiencing load on the serice and delay in processing of documents. Our team is already investigating.

Latest Rossum outages

Application slowdown - about 22 hours ago

System outage - 2 days ago

Application slowdown (inftrastructure overload) - about 1 month ago

Application slowdown - about 2 months ago

Mastar Data Hub errors - about 2 months ago

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