Partial Outage – Dispatcher & Driver Actions

The incident was resolved on Feb 19 at 16:17 PST. We're aware that there are a handful of routes with incorrect ETAs, where some stops are completed earlier than the route's start time, and will work with affected customers directly. If you require any assistance, please contact us via the Help button in app or by emailing support@routific.com

There is no indication of an ongoing issue, and we are continuing to monitor previously impacted routes to ensure full resolution.

Driver actions are now functioning normally for routes that weren’t already underway when the issue occurred. We’re continuing to investigate the impact on routes that were already in progress and will provide another update when we know more.

We are continuing to investigate this issue with driver actions. We will give another update in an hour.

We have identified the problem and have released a fix for any dispatchers affected. All users should be able to view their routes now. Our team is still debugging the issue with the mobile app affecting driver actions. We will update again when we have more news.

We are continuing to investigate this issue. We will give another update in an hour.

Some users are currently experiencing difficulties viewing their routes and performing driver actions in Routific. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide an update shortly.