Outage in Rubrik

Microsoft 365 SharePoint protection degraded availability - EU-1 region

Resolved Major
August 22, 2023 - Started about 2 years ago - Lasted about 11 hours
Official incident page

Incident Report

We are experiencing increased failures for Microsoft 365 SharePoint backup jobs on Rubrik Security Cloud in the EU-1 region. Symptom(s): SharePoint backup jobs may fail and compliance will be impacted Incident Start Time: 08/21/2023 8:30pm UTC Workaround: None at this time. The engineering team has identified a potential mitigation and is working to implement it.
Components affected
Rubrik Microsoft 365 Protection

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/22/2023 09:47AM

This incident has been resolved.

MONITORING about 2 years ago - at 08/22/2023 06:38AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 08/22/2023 01:54AM

We are continuing to work on a fix for this issue and believe the mitigation will be finished rolling out by 5:30 AM UTC.

IDENTIFIED about 2 years ago - at 08/21/2023 10:38PM

We are experiencing increased failures for Microsoft 365 SharePoint backup jobs on Rubrik Security Cloud in the EU-1 region.

Symptom(s): SharePoint backup jobs may fail and compliance will be impacted

Incident Start Time: 08/21/2023 8:30pm UTC

Workaround: None at this time.

The engineering team has identified a potential mitigation and is working to implement it.

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