Outage in Rubrik

Ransomware Monitoring and Investigation - Snapshots processing slower than usual

Resolved Minor
September 06, 2023 - Started about 2 years ago - Lasted 3 days
Official incident page

Incident Report

We are experiencing increased latency for Ransomware Monitoring and Investigation on Rubrik Security Cloud in all regions. Symptom(s): Anomalies may not appear in the dashboard, and there may be a reduction in the count of analyzed snapshots. Incident Start Time: 08/28/2023 10:00 PM PST Workaround: None at this time. Engineering is actively investigating to resolve this issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/08/2023 06:59PM

The fixes we have implemented have solved the issue. Although some customers may experience slow snapshot processing for the next two to three days.

MONITORING about 2 years ago - at 09/08/2023 06:02AM

The issue has been fixed and we are seeing signs of improvement. We are further monitoring and will provide an update.

MONITORING about 2 years ago - at 09/08/2023 12:18AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 09/07/2023 05:25PM

We are working on few more fixes for this issue. We will give another update at 18:00 PST.

IDENTIFIED about 2 years ago - at 09/07/2023 03:03PM

The change is finished rolling out, we are continuously monitoring the service to evaluate the effectiveness of the mitigation. We will provide another update at 10:00 PST.

IDENTIFIED about 2 years ago - at 09/07/2023 12:25AM

We believe the change will start rolling out by 09/07/2023 01:00 PST, we will be continuously monitoring the service to evaluate the effectiveness of the mitigation.

IDENTIFIED about 2 years ago - at 09/06/2023 07:54PM

We are still continuing to work on a fix for this issue. We will give another update at 19:00 PST.

IDENTIFIED about 2 years ago - at 09/06/2023 04:21PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 09/06/2023 06:43AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 09/06/2023 12:06AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 09/05/2023 10:08PM

We are experiencing increased latency for Ransomware Monitoring and Investigation on Rubrik Security Cloud in all regions.

Symptom(s): Anomalies may not appear in the dashboard, and there may be a reduction in the count of analyzed snapshots.

Incident Start Time: 08/28/2023 10:00 PM PST

Workaround: None at this time.

Engineering is actively investigating to resolve this issue.

Latest Rubrik outages

Error Accessing RSC UI - 20 days ago
RSC degraded availability - 4 months ago
Error Accessing RSC UI - 6 months ago
Error Accessing RSC UI - 8 months ago

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