Ransomware Monitoring and Investigation - Snapshots processing slower than usual

The fixes we have implemented have solved the issue. Although some customers may experience slow snapshot processing for the next two to three days.

The issue has been fixed and we are seeing signs of improvement. We are further monitoring and will provide an update.

A fix has been implemented and we are monitoring the results.

We are working on few more fixes for this issue. We will give another update at 18:00 PST.

The change is finished rolling out, we are continuously monitoring the service to evaluate the effectiveness of the mitigation. We will provide another update at 10:00 PST.

We believe the change will start rolling out by 09/07/2023 01:00 PST, we will be continuously monitoring the service to evaluate the effectiveness of the mitigation.

We are still continuing to work on a fix for this issue. We will give another update at 19:00 PST.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are experiencing increased latency for Ransomware Monitoring and Investigation on Rubrik Security Cloud in all regions.

Symptom(s): Anomalies may not appear in the dashboard, and there may be a reduction in the count of analyzed snapshots.

Incident Start Time: 08/28/2023 10:00 PM PST

Workaround: None at this time.

Engineering is actively investigating to resolve this issue.