Outage in Rubrik

Rubrik Security Cloud is experiencing degraded availability for US-1

Resolved Minor

September 18, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Title: Rubrik Security Cloud is experiencing degraded availability for US-1 One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-1 Symptom(s): Users might experience login failures and RSC backup jobs might be impacted. Incident Start Time: 09/18/2023 10:50:00 AM UTC

Components affected

Rubrik Security Cloud - Data Protection Rubrik Sensitive Data Monitoring and Remediation Rubrik Ransomware Monitoring and Investigation Rubrik Microsoft 365 Protection Rubrik Cloud Data Protection Rubrik Polaris GPS

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/18/2023 01:09PM

This incident has been resolved.

MONITORING over 2 years ago - at 09/18/2023 12:32PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 09/18/2023 12:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 09/18/2023 11:48AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 09/18/2023 11:44AM

Title: Rubrik Security Cloud is experiencing degraded availability for US-1

One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-1

Symptom(s): Users might experience login failures and RSC backup jobs might be impacted.

Incident Start Time: 09/18/2023 10:50:00 AM UTC

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