Outage in Rubrik

Rubrik Security Cloud is experiencing degraded availability

Resolved Minor

October 19, 2023 - Started over 2 years ago - Lasted 4 days
Official incident page

Incident Report

Rubrik Security Cloud is experiencing degraded availability Symptom(s): Few users may experience errors while accessing Polaris UI. Backup jobs may fail and compliance may be impacted Workaround: None at this time. Incident Start Time: 10/19/2023 05:00 AM UTC Our engineering team is actively investigating to resolve this issue.

Components affected

Rubrik Microsoft 365 Protection Rubrik Cloud Data Protection Rubrik Sensitive Data Monitoring and Remediation Rubrik Security Cloud - Data Protection Rubrik Polaris GPS Rubrik Ransomware Monitoring and Investigation

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/22/2023 09:41PM

This incident has been resolved.

MONITORING over 2 years ago - at 10/20/2023 05:53PM

The issue has been mitigated and service has been restored. We are continuing to monitor the situation closely to ensure that there are no further issues.

MONITORING over 2 years ago - at 10/20/2023 01:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 10/20/2023 07:23AM

The engineering team has identified a potential mitigation and is working to implement it.

IDENTIFIED over 2 years ago - at 10/19/2023 06:48PM

The engineering team has identified a potential mitigation and is working to implement it.

IDENTIFIED over 2 years ago - at 10/19/2023 12:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 10/19/2023 08:55AM

Rubrik Security Cloud is experiencing degraded availability

Symptom(s): Few users may experience errors while accessing Polaris UI. Backup jobs may fail and compliance may be impacted

Workaround: None at this time.

Incident Start Time: 10/19/2023 05:00 AM UTC

Our engineering team is actively investigating to resolve this issue.

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