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Outage in Rudderstack

Destination deliveries delays

Resolved Minor
October 20, 2025 - Started 4 months ago - Lasted about 11 hours
Official incident page

Incident Report

Due to an ongoing AWS incident, a small portion of US customers are experiencing significant delivery latencies of more than an hour. However, event ingestion remains unaffected and no data loss has occurred. We are actively looking at ways to mitigate the issue. https://health.aws.amazon.com/health/status

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/20/2025 09:50PM

RudderStack has cleared all backlog across all customers. We do not see any lingering impact to customers. If you have questions contact your account team

MONITORING 4 months ago - at 10/20/2025 05:06PM

Data processing and event delivery has returned for all production customer workspaces although it might be delayed for some end destinations if those themselves are impacted by the AWS incident

IDENTIFIED 4 months ago - at 10/20/2025 05:04PM

Data processing and event delivery has returned for all production customer workspaces although it might be delayed for some end destinations if those themselves are impacted by the AWS incident

IDENTIFIED 4 months ago - at 10/20/2025 02:17PM

Data processing and event delivery has returned for most customers, a small subset of customers are still seeing impact due to AWS limiting resources.
Our team is working to inform this small set of customers while working to restore the service. Data ingestion remains for these customers, processing and delivery remain impacted.

IDENTIFIED 4 months ago - at 10/20/2025 12:39PM

Customer-facing monitoring dashboards are also affected and may be incorrect, but this is a display issue only—data continues to be ingested normally and no data loss has occurred.

IDENTIFIED 4 months ago - at 10/20/2025 11:16AM

Due to an ongoing AWS incident, a small portion of US customers are experiencing significant delivery latencies of more than an hour. However, event ingestion remains unaffected and no data loss has occurred. We are actively looking at ways to mitigate the issue.
https://health.aws.amazon.com/health/status

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