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Outage in Rudderstack

Partial delivery failures to TikTok destinations

Resolved Minor
August 21, 2025 - Started 6 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating the issue around failures for TikTok destinations

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 08/22/2025 01:44PM

The incident has been resolved. Changes made to determine how event_source is set to TikTok events broke the deliveries for its server SDK sources.

Change has been reverted and failures have been replayed for all customers with configured backup

IDENTIFIED 6 months ago - at 08/22/2025 01:42PM

The issue has been identified and rollback is in progress

INVESTIGATING 6 months ago - at 08/22/2025 01:41PM

We are currently investigating the issue around failures for TikTok destinations

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