Outage in Runa

Promod FR orders are failing

Resolved Minor
February 13, 2025 - Started 3 months ago - Lasted 7 days
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Promod FR (PROMD-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/20/2025 06:13PM

This incident has been resolved.

MONITORING 3 months ago - at 02/20/2025 05:13PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 3 months ago - at 02/14/2025 09:39AM

We are currently investigating an issue causing some orders of Promod FR (PROMD-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 3 months ago - at 02/14/2025 09:31AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 3 months ago - at 02/13/2025 08:27PM

We are currently investigating an issue causing some orders of Promod FR (PROMD-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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