Outage in Runa

Amazon JP orders are failing

Resolved Minor
March 26, 2025 - Started about 1 month ago - Lasted about 11 hours
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Amazon JP (AMZ-JP) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/26/2025 04:33PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/26/2025 05:54AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 1 month ago - at 03/26/2025 05:50AM

We are currently investigating an issue causing some orders of Amazon JP (AMZ-JP) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 1 month ago - at 03/26/2025 05:49AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 1 month ago - at 03/26/2025 05:46AM

We are currently investigating an issue causing some orders of Amazon JP (AMZ-JP) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 1 month ago - at 03/26/2025 05:46AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 1 month ago - at 03/26/2025 05:46AM

We are currently investigating an issue causing some orders of Amazon JP (AMZ-JP) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 1 month ago - at 03/26/2025 05:45AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 1 month ago - at 03/26/2025 05:45AM

We are currently investigating an issue causing some orders of Amazon JP (AMZ-JP) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 1 month ago - at 03/26/2025 05:45AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 1 month ago - at 03/26/2025 05:40AM

We are currently investigating an issue causing some orders of Amazon JP (AMZ-JP) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 1 month ago - at 03/26/2025 05:39AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 1 month ago - at 03/26/2025 05:38AM

We are currently investigating an issue causing some orders of Amazon JP (AMZ-JP) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 1 month ago - at 03/26/2025 05:36AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 1 month ago - at 03/26/2025 05:36AM

We are currently investigating an issue causing some orders of Amazon JP (AMZ-JP) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 1 month ago - at 03/26/2025 05:34AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 1 month ago - at 03/26/2025 05:31AM

We are currently investigating an issue causing some orders of Amazon JP (AMZ-JP) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 1 month ago - at 03/26/2025 05:30AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 1 month ago - at 03/26/2025 05:27AM

We are currently investigating an issue causing some orders of Amazon JP (AMZ-JP) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 1 month ago - at 03/26/2025 05:26AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 1 month ago - at 03/26/2025 05:26AM

We are currently investigating an issue causing some orders of Amazon JP (AMZ-JP) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 1 month ago - at 03/26/2025 05:25AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 1 month ago - at 03/26/2025 05:24AM

We are currently investigating an issue causing some orders of Amazon JP (AMZ-JP) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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