Outage in Runa

MANGO SE orders are failing

Minor
May 10, 2025 - Started about 9 hours ago
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of MANGO SE (MANGO-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift Processing
Latest Updates ( sorted recent to last )
INVESTIGATING about 9 hours ago - at 05/10/2025 07:05PM

We are currently investigating an issue causing some orders of MANGO SE (MANGO-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 9 hours ago - at 05/10/2025 07:04PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 9 hours ago - at 05/10/2025 07:00PM

We are currently investigating an issue causing some orders of MANGO SE (MANGO-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 9 hours ago - at 05/10/2025 06:59PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 9 hours ago - at 05/10/2025 06:55PM

We are currently investigating an issue causing some orders of MANGO SE (MANGO-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 9 hours ago - at 05/10/2025 06:54PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 9 hours ago - at 05/10/2025 06:50PM

We are currently investigating an issue causing some orders of MANGO SE (MANGO-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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