Outage in Runa
Otto DE orders are failing
Resolved Minor
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Outage Details
We are currently investigating an issue causing some orders of Otto DE (OTTO-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift ProcessingLatest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 05/19/2025 02:44PM
This incident has been resolved.
MONITORING
about 9 hours ago - at 05/19/2025 01:44PM
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
INVESTIGATING
about 10 hours ago - at 05/19/2025 12:36PM
We are currently investigating an issue causing some orders of Otto DE (OTTO-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
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