Outage in Runa

Carrefour ES orders are failing

Resolved Minor
May 19, 2025 - Started about 8 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Carrefour ES (CFOUR-ES) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 05/19/2025 03:39PM

This incident has been resolved.

MONITORING about 7 hours ago - at 05/19/2025 02:39PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 7 hours ago - at 05/19/2025 02:34PM

We are currently investigating an issue causing some orders of Carrefour ES (CFOUR-ES) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 7 hours ago - at 05/19/2025 02:30PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 7 hours ago - at 05/19/2025 02:29PM

We are currently investigating an issue causing some orders of Carrefour ES (CFOUR-ES) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 7 hours ago - at 05/19/2025 02:28PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 8 hours ago - at 05/19/2025 02:24PM

We are currently investigating an issue causing some orders of Carrefour ES (CFOUR-ES) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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