Outage in Runa

Olive Young KR orders are failing

Resolved Minor
May 21, 2025 - Started about 13 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Olive Young KR (OLI-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 05/21/2025 01:29AM

This incident has been resolved.

MONITORING about 13 hours ago - at 05/21/2025 12:29AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 13 hours ago - at 05/21/2025 12:26AM

We are currently investigating an issue causing some orders of Olive Young KR (OLI-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 13 hours ago - at 05/21/2025 12:24AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 13 hours ago - at 05/21/2025 12:21AM

We are currently investigating an issue causing some orders of Olive Young KR (OLI-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 13 hours ago - at 05/21/2025 12:19AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 13 hours ago - at 05/21/2025 12:16AM

We are currently investigating an issue causing some orders of Olive Young KR (OLI-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 13 hours ago - at 05/21/2025 12:14AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 13 hours ago - at 05/21/2025 12:11AM

We are currently investigating an issue causing some orders of Olive Young KR (OLI-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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