Outage in Runa

Empik PL orders are failing

Resolved Minor
August 13, 2025 - Started 2 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 08/13/2025 10:53PM

This incident has been resolved.

MONITORING 2 days ago - at 08/13/2025 09:53PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 09:50PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 09:48PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 09:45PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 09:43PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 09:40PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 09:38PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 09:35PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 09:33PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 09:30PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 09:28PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 09:25PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 09:23PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 09:20PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 09:18PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 09:15PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 09:13PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 09:10PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 09:08PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 09:05PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 09:03PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 09:00PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 08:58PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 08:55PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 08:53PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 08:50PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 08:48PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 08:45PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 08:43PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 08:40PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 08:38PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 08:35PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 08:33PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 08:30PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 08:28PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 08:25PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 08:23PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 08:20PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 08:18PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 08:15PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 08:13PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 08:10PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 08:08PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 08:05PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 08:03PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 08:00PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 07:58PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 07:55PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 07:53PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 07:50PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 07:48PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 07:45PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 07:43PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 07:40PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 07:38PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 07:35PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 07:33PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 07:30PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 07:28PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 07:25PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 07:23PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 07:20PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 07:18PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 07:15PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 07:13PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 07:10PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 07:08PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 07:05PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 07:03PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 07:00PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 06:58PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 06:55PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 06:53PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 06:50PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 06:48PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 06:45PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 06:43PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 06:40PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 08/13/2025 06:38PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 08/13/2025 06:35PM

We are currently investigating an issue causing some orders of Empik PL (EMPIK-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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