Outage in Runa

MANGO BE orders are failing

Resolved Minor
September 13, 2025 - Started 2 days ago - Lasted 2 days
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of MANGO BE (MANGO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 09/15/2025 12:23PM

This incident has been resolved.

MONITORING about 5 hours ago - at 09/15/2025 11:23AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 09/13/2025 07:05PM

We are currently investigating an issue causing some orders of MANGO BE (MANGO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 09/13/2025 07:02PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 09/13/2025 07:00PM

We are currently investigating an issue causing some orders of MANGO BE (MANGO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 09/13/2025 06:57PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 09/13/2025 06:55PM

We are currently investigating an issue causing some orders of MANGO BE (MANGO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 09/13/2025 06:52PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 09/13/2025 06:50PM

We are currently investigating an issue causing some orders of MANGO BE (MANGO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 09/13/2025 06:47PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 09/13/2025 06:44PM

We are currently investigating an issue causing some orders of MANGO BE (MANGO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 09/13/2025 06:42PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 09/13/2025 06:39PM

We are currently investigating an issue causing some orders of MANGO BE (MANGO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 09/13/2025 06:37PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 09/13/2025 06:34PM

We are currently investigating an issue causing some orders of MANGO BE (MANGO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 09/13/2025 06:32PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 09/13/2025 06:29PM

We are currently investigating an issue causing some orders of MANGO BE (MANGO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 2 days ago - at 09/13/2025 06:27PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 2 days ago - at 09/13/2025 06:25PM

We are currently investigating an issue causing some orders of MANGO BE (MANGO-BE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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