Outage in Runa

Amazon ZA orders are failing

Resolved Minor
October 08, 2025 - Started about 17 hours ago - Lasted about 14 hours
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Amazon ZA (AMZ-ZA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 10/09/2025 02:24AM

This incident has been resolved.

MONITORING about 4 hours ago - at 10/09/2025 01:23AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 8 hours ago - at 10/08/2025 09:46PM

We are currently investigating an issue causing some orders of Amazon ZA (AMZ-ZA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 8 hours ago - at 10/08/2025 09:09PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 16 hours ago - at 10/08/2025 01:14PM

We are currently investigating an issue causing some orders of Amazon ZA (AMZ-ZA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 17 hours ago - at 10/08/2025 12:42PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 17 hours ago - at 10/08/2025 12:39PM

We are currently investigating an issue causing some orders of Amazon ZA (AMZ-ZA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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