Outage in Runa

Myer AU orders are failing

Minor
October 18, 2025 - Started about 6 hours ago
Official incident page

Incident Report

We are currently investigating an issue causing some orders of Myer AU (MYER-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift Processing

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Latest Updates ( sorted recent to last )
INVESTIGATING about 1 hour ago - at 10/19/2025 05:47AM

We are currently investigating an issue causing some orders of Myer AU (MYER-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 2 hours ago - at 10/19/2025 05:26AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 6 hours ago - at 10/19/2025 01:34AM

We are currently investigating an issue causing some orders of Myer AU (MYER-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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