Outage in Runa

John Lewis & Partners UK orders are failing

Resolved Minor
October 19, 2025 - Started about 16 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue causing some orders of John Lewis & Partners UK (JLSEG-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift Processing

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 10/19/2025 07:04PM

This incident has been resolved.

MONITORING about 14 hours ago - at 10/19/2025 06:04PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 16 hours ago - at 10/19/2025 03:49PM

We are currently investigating an issue causing some orders of John Lewis & Partners UK (JLSEG-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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