Outage in Runa

Xbox Game Pass Ultimate 1M US orders are failing

Minor
October 29, 2025 - Started 3 days ago
Official incident page

Incident Report

We are currently investigating an issue causing some orders of Xbox Game Pass Ultimate 1M US (XBOX1-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift Processing

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Latest Updates ( sorted recent to last )
INVESTIGATING 3 days ago - at 10/29/2025 07:51PM

We are currently investigating an issue causing some orders of Xbox Game Pass Ultimate 1M US (XBOX1-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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