Outage in Runa

Virtual Visa - 12 Month Expiration CA orders are failing

Resolved Minor
November 02, 2025 - Started about 16 hours ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently investigating an issue causing some orders of Virtual Visa - 12 Month Expiration CA (VITVS12-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift Processing

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Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 11/02/2025 11:56AM

This incident has been resolved.

MONITORING about 7 hours ago - at 11/02/2025 10:56AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 16 hours ago - at 11/02/2025 01:36AM

We are currently investigating an issue causing some orders of Virtual Visa - 12 Month Expiration CA (VITVS12-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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