Outage in Runa

Obi DE orders are failing

Minor

March 05, 2026 - Started 1 day ago
Official incident page

Incident Report

We are currently investigating an issue causing some orders of Obi DE (OBI-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Components affected

Runa Gift Processing

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Latest Updates ( sorted recent to last )

INVESTIGATING about 11 hours ago - at 03/06/2026 04:14PM

We are currently investigating an issue causing some orders of Obi DE (OBI-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 11 hours ago - at 03/06/2026 04:08PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 14 hours ago - at 03/06/2026 12:53PM

We are currently investigating an issue causing some orders of Obi DE (OBI-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 14 hours ago - at 03/06/2026 12:45PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 20 hours ago - at 03/06/2026 06:47AM

We are currently investigating an issue causing some orders of Obi DE (OBI-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 20 hours ago - at 03/06/2026 06:39AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 1 day ago - at 03/05/2026 03:06PM

We are currently investigating an issue causing some orders of Obi DE (OBI-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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