Outage in Runa
Sephora US orders are failing
Resolved MinorIncident Report
We are currently investigating an issue causing some orders of Sephora US (SEPHRA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 05/07/2026 09:43AM
This incident has been resolved.
MONITORING
about 7 hours ago - at 05/07/2026 08:43AM
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
INVESTIGATING
about 8 hours ago - at 05/07/2026 07:53AM
We are currently investigating an issue causing some orders of Sephora US (SEPHRA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
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