Outage in SaaS Alerts

Authentication Issues

Resolved Major
June 12, 2025 - Started 3 days ago - Lasted about 9 hours
Official incident page

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Outage Details

Some partners are experiencing issues authenticating to the application. The issue appears to be with our cloud provider.
Components affected
SaaS Alerts Manage SaaS Alerts Respond SaaS Alerts Reports SaaS Alerts Unify SaaS Alerts Fortify SaaS Alerts API
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/13/2025 03:02AM

All services have been restored.

MONITORING 3 days ago - at 06/12/2025 08:26PM

Services are beginning to recover. Our team is continuing to monitor the situation and will update here as more news is available.

IDENTIFIED 3 days ago - at 06/12/2025 06:42PM

Our Cloud provider has determined the root cause and has and has begun remediation. More to follow once our Cloud provider has indicated that all services are online.

IDENTIFIED 3 days ago - at 06/12/2025 06:17PM

The issue has been identified as an outage with our upstream cloud provider. We will update as soon as we have more information.

INVESTIGATING 3 days ago - at 06/12/2025 06:14PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 06/12/2025 06:10PM

Some partners are experiencing issues authenticating to the application. The issue appears to be with our cloud provider.

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