Outage in SaaS Alerts

Performance issues with web app

Resolved Minor

March 18, 2026 - Started 12 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

SaaS Alerts experienced a 45.8-hour performance incident where the Analysis feature failed to display events and the web application ran slowly throughout. The root cause was identified as events being sent to the system with dates 200 years in the future, which disrupted normal operations. The team implemented a fix and monitored the results before fully resolving the incident, with some temporary limitations on searching data older than 100 days during the remediation period.

We are currently investigating reports of Analysis not displaying events and general slowness throughout the app. We will update as soon as more information is known.

Components affected

SaaS Alerts Manage

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 03/20/2026 12:42PM

This incident has been resolved.

MONITORING 11 days ago - at 03/19/2026 01:35PM

A fix has been implemented and we are monitoring results.

Root cause is related to events being sent to SaaS Alerts with dates 200 years in the future. The team is working on a fix to ensure that this does not happen in the future.

IDENTIFIED 12 days ago - at 03/18/2026 10:32PM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 03/18/2026 09:31PM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 03/18/2026 07:05PM

We have implemented a remediation to improve response time of our portal. However, searching for data over 100 days old may return slow or no results while we work to fully fix this issue.

IDENTIFIED 12 days ago - at 03/18/2026 06:06PM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 03/18/2026 05:34PM

The issue has been found the the team is working on a solution.

INVESTIGATING 12 days ago - at 03/18/2026 04:45PM

We are continuing to investigate this issue.

INVESTIGATING 12 days ago - at 03/18/2026 04:12PM

We are continuing to investigate this issue.

INVESTIGATING 12 days ago - at 03/18/2026 03:47PM

We are continuing to investigate this issue.

INVESTIGATING 12 days ago - at 03/18/2026 03:23PM

We are continuing to investigate this issue.

INVESTIGATING 12 days ago - at 03/18/2026 02:59PM

We are currently investigating reports of Analysis not displaying events and general slowness throughout the app. We will update as soon as more information is known.

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