Outage in SaaS Alerts

Performance issues with web app

Minor
June 13, 2025 - Started 2 days ago
Official incident page

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Outage Details

We have reports of some users experiencing slowness and failed pages loading within the SaaS Alerts web app. We will report back when more information is known.
Components affected
SaaS Alerts Manage
Latest Updates ( sorted recent to last )
IDENTIFIED about 11 hours ago - at 06/15/2025 03:33PM

The issue is related to slow database performance by our upstream provider causing data to load much slower than expected. We have an open ticket with our vendor and will report back as more information is known.

INVESTIGATING 2 days ago - at 06/13/2025 08:23PM

EVENTS OLDER THAN 5/24/2025 - When using Analysis or the Reports module, event searches that include data older than 5/24/2025 will produce a delayed response or fail to load. Events from 5/24/2025 and newer will be more responsive. SaaS Alerts is working with its upstream providers to evaluate the delayed response time and restore normal performance to all Analysis and Report queries. Continuous monitoring and response of fresh events is not impacted.

INVESTIGATING 2 days ago - at 06/13/2025 07:14PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 06/13/2025 05:09PM

We are continuing to investigate.

INVESTIGATING 2 days ago - at 06/13/2025 04:28PM

We are continuing to investigate.

INVESTIGATING 2 days ago - at 06/13/2025 03:52PM

We have reports of some users experiencing slowness and failed pages loading within the SaaS Alerts web app. We will report back when more information is known.

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