Outage in Safe
Increased error rates on FME AI Assist for regex, SQL and Python parameters
Resolved MinorIncident Report
We are seeing an increased timeout frequency when using the AI Assist in FME Form. This only applies to parameter-level AI Assist features – namely, SQL, Regex, and Python assistance.
Users of this feature are more likely to experience failed requests for AI parameter assistance. Retrying may succeed.
We suspect a third-party vendor issue, but we are currently investigating to rule out other possibilities.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 07/25/2025 04:16PM
The third-party vendor has resolved the timeout issues impacting AI Assist. The service is now fully functional.
MONITORING
7 months ago - at 07/24/2025 10:51PM
The timeout rate has decreased, indicating that a third-party vendor issue is the likely cause. We continue to monitor the situation.
INVESTIGATING
7 months ago - at 07/24/2025 10:25PM
We are seeing an increased timeout frequency when using the AI Assist in FME Form. This only applies to parameter-level AI Assist features – namely, SQL, Regex, and Python assistance.
Users of this feature are more likely to experience failed requests for AI parameter assistance. Retrying may succeed.
We suspect a third-party vendor issue, but we are currently investigating to rule out other possibilities.
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