Outage in Safe
AI responses not available
Resolved MajorIncident Report
We're currently investigating issues accessing the FME AI service, likely due to vendor issues. While conversations can be retrieved, AI responses are currently not completing for the majority of users.
Components affected
Safe FME AI ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 04/29/2026 12:10AM
This incident is resolved, but we continue to monitor the status of our AI vendor.
MONITORING
12 days ago - at 04/27/2026 10:56PM
Our AI vendor appears to have partially resolved the issue. We will continue to monitor the effect on the AI Service.
INVESTIGATING
12 days ago - at 04/27/2026 10:09PM
We're currently investigating issues accessing the FME AI service, likely due to vendor issues. While conversations can be retrieved, AI responses are currently not completing for the majority of users.
Latest Safe outages
Issues with Instance actions in US East region (us-east-1) - 7 months ago
FME Community is down - 11 months ago
AI Assist Outage - over 1 year ago
AI Service Outage - over 1 year ago
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