Outage in SafeBase

GCP Global Outage

Resolved Major
June 12, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
SafeBase Main App SafeBase Google Cloud Platform Google Cloud Storage
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/12/2025 09:32PM

This incident has been resolved.

MONITORING about 1 month ago - at 06/12/2025 09:03PM

We are beginning to see signs of resolution for the GCP outage that impacted the globe, and extremely impacted GCP's us-central1.

We are continuing to explore application behavior to determine whether the outage is fully mitigated.

MONITORING about 1 month ago - at 06/12/2025 07:54PM

We are continuing to monitor the GCP major outage and will provide additional updates when available.

Affected services still consist of:
- Downloading, viewing and uploading documents
- AIQA
- Analytics Dashboards (Explo)
- Trust Center Preview mode
- Questionnaire upload and download
- Custom icons, favicon
- Clickwrap NDA

MONITORING about 1 month ago - at 06/12/2025 07:40PM

Google Cloud Platform reports that the outage is nearing resolution.

https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

MONITORING about 1 month ago - at 06/12/2025 07:26PM

We are continuing to monitor the situation. Here is a summary of the impact of the outage:

Unaffected services:
- Visit Public Trust Center
- Knowledge Base Managment
- Documents Download
- Trust Center Editor
- Linking Documents
- Trust Center Updates
- Account members can view private content but cannot download content

Affected services:
- Downloading, viewing and uploading documents
- AIQA
- Analytics Dashboards (Explo)
- Preview mode is down
- Questionnaire upload and download
- Custom icons, favicon
- Account pages can be slow to load
- Clickwrap NDA

IDENTIFIED about 1 month ago - at 06/12/2025 07:24PM

We are continuing to monitor the situation. Here is a summary of the impact of the outage:

Unaffected services:
- Visit Public Trust Center
- Knowledge Base Managment
- Documents Download
- Trust Center Editor
- Linking Documents
- Trust Center Updates
- Account members can view private content but cannot download content

Affected services:
- Downloading, viewing and uploading documents
- AIQA
- Analytics Dashboards (Explo)
- Preview mode is down
- Questionnaire upload and download
- Custom icons, favicon
- Account pages can be slow to load
- Clickwrap NDA

IDENTIFIED about 1 month ago - at 06/12/2025 07:09PM

We are experiencing this issue due to the multi-regional GCP outage. Check their status page here:

https://status.cloud.google.com/

IDENTIFIED about 1 month ago - at 06/12/2025 07:04PM

We are currently investigating this issue.

Latest SafeBase outages

Dashboards are down - about 1 month ago
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