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This incident has been resolved.
We are beginning to see signs of resolution for the GCP outage that impacted the globe, and extremely impacted GCP's us-central1.
We are continuing to explore application behavior to determine whether the outage is fully mitigated.
We are continuing to monitor the GCP major outage and will provide additional updates when available.
Affected services still consist of:
- Downloading, viewing and uploading documents
- AIQA
- Analytics Dashboards (Explo)
- Trust Center Preview mode
- Questionnaire upload and download
- Custom icons, favicon
- Clickwrap NDA
Google Cloud Platform reports that the outage is nearing resolution.
https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
We are continuing to monitor the situation. Here is a summary of the impact of the outage:
Unaffected services:
- Visit Public Trust Center
- Knowledge Base Managment
- Documents Download
- Trust Center Editor
- Linking Documents
- Trust Center Updates
- Account members can view private content but cannot download content
Affected services:
- Downloading, viewing and uploading documents
- AIQA
- Analytics Dashboards (Explo)
- Preview mode is down
- Questionnaire upload and download
- Custom icons, favicon
- Account pages can be slow to load
- Clickwrap NDA
We are continuing to monitor the situation. Here is a summary of the impact of the outage:
Unaffected services:
- Visit Public Trust Center
- Knowledge Base Managment
- Documents Download
- Trust Center Editor
- Linking Documents
- Trust Center Updates
- Account members can view private content but cannot download content
Affected services:
- Downloading, viewing and uploading documents
- AIQA
- Analytics Dashboards (Explo)
- Preview mode is down
- Questionnaire upload and download
- Custom icons, favicon
- Account pages can be slow to load
- Clickwrap NDA
We are experiencing this issue due to the multi-regional GCP outage. Check their status page here:
https://status.cloud.google.com/
We are currently investigating this issue.
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