Outage in SafeBase
Salesforce Authentication Issue
Resolved MinorIncident Report
Summary AI Generated
SafeBase experienced a Salesforce integration issue that caused authentication failures for a subset of customers, preventing their Salesforce connections from working properly. The issue was resolved after 1.3 hours, with the integration partner confirming the fix. Customers who continue to experience authentication problems can resolve them by re-authenticating their Salesforce connection in the SafeBase app.
We're aware of an issue with our Salesforce Integration Provider, which could cause your Salesforce connection to show as having an "Authentication issue". This is not affecting all customers. They are investigating and will let us know as soon as we can advise the best course of action. Fully re-authenticating to Salesforce seems to fix the issue but we still working to confirm that.
Components affected
SafeBase Main AppTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 05/07/2026 06:26PM
The issue with our Salesforce Integration Partner has been resolved*
* According to our Salesforce Integration Partner, a small subset of customers may still be experiencing authentication failures. Re-authenticating their Salesforce connection in the SafeBase app will resolve these errors.
IDENTIFIED
about 18 hours ago - at 05/07/2026 05:08PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 18 hours ago - at 05/07/2026 05:07PM
We're aware of an issue with our Salesforce Integration Provider, which could cause your Salesforce connection to show as having an "Authentication issue". This is not affecting all customers. They are investigating and will let us know as soon as we can advise the best course of action. Fully re-authenticating to Salesforce seems to fix the issue but we still working to confirm that.
Latest SafeBase outages
Salesforce Authentication Issue - about 11 hours ago
Notification outage - 3 months ago
SafeBase AI Questionnaire Service (AIQA) Down - 5 months ago
Cloudflare Experiencing Issues - 6 months ago
Partial Outage for AI Answering - 6 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
