Outage in SAFEQ
Degraded print and scan performance — AU Data Center
Resolved Major
July 07, 2026 - Started 17 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
**SAFEQ – AU Data Center Print & Scan Degradation** Backend infrastructure resource exhaustion caused degraded print and scan performance in the AU Data Center region, resulting in slow or delayed jobs for affected users. Remediation involved service restarts on affected nodes, causing brief interruptions during the process. A fix was implemented after approximately one hour and the situation moved to monitoring, with the incident lasting around 1.2 hours in total.
We are experiencing degraded performance affecting print and scan services in the AU Data Center region. Some users may notice slow or delayed print and scan jobs.We have identified the cause as resource exhaustion on backend infrastructure and are performing remediation, including service restarts on affected nodes. Users will experience brief interruptions while this completes.
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Latest Updates ( sorted recent to last )
IDENTIFIED
17 days ago - at 07/08/2026 12:45AM
We are experiencing degraded performance affecting print and scan services in the AU Data Center region. Some users may notice slow or delayed print and scan jobs.We have identified the cause as resource exhaustion on backend infrastructure and are performing remediation, including service restarts on affected nodes. Users will experience brief interruptions while this completes.
IDENTIFIED
17 days ago - at 07/08/2026 01:34AM
We are continuing to work on a fix for this incident.
MONITORING
17 days ago - at 07/08/2026 01:42AM
We implemented a fix and are currently monitoring the result.
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