Outage in SafetyCulture

A small number of users are unable to sync inspections on the mobile app

Resolved Minor
November 15, 2022 - Started about 2 years ago - Lasted 17 days
Official incident page

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Outage Details

We are currently investigating an issue where some users are encountering a "Failed to sync. Please try again to save your inspection progress." on iOS (Apple) and "Unable to sync, your access to the inspection's template has been removed. Contact your admin to regain access." on Android. We appreciate your patience and understanding. If you require further assistance, please contact our Customer Support Team.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/01/2022 11:33PM

This incident has been resolved.

MONITORING about 2 years ago - at 12/01/2022 05:23AM

Thank you for your ongoing patience.

We’re still monitoring the results of our recent fix we implemented. We will continue to keep you updated.

MONITORING about 2 years ago - at 11/30/2022 02:03AM

Thank you for your ongoing patience. Our team have implemented a fix and we’re monitoring the results. We will continue to keep you updated.

IDENTIFIED about 2 years ago - at 11/29/2022 01:22AM

We have identified a problem where small number of users are affected by a syncing error. Our team is continuing to investigate the cause of the problem and we will keep you updated.

IDENTIFIED about 2 years ago - at 11/28/2022 01:01AM

We have identified a problem where small number of users are affected by a syncing error. Our team is continuing to investigate the cause of the problem and we will keep you updated.

IDENTIFIED about 2 years ago - at 11/25/2022 01:40AM

We have identified a problem where small number of users are affected by a syncing error. Our team is continuing to investigate the cause of the problem and we will keep you updated.

IDENTIFIED about 2 years ago - at 11/24/2022 01:05AM

We have identified a problem where small number of users are affected by a syncing error. Our team is continuing to investigate the cause of the problem and we will keep you updated.

IDENTIFIED about 2 years ago - at 11/23/2022 03:24AM

We have identified a problem where small number of users are affected by a syncing error. Our team is continuing to investigate the cause of the problem and we will keep you updated.

IDENTIFIED about 2 years ago - at 11/23/2022 03:23AM

We have identified a problem where small number of users are affected by a syncing error. Our team is continuing to investigate the cause of the problem and we will keep you updated.

INVESTIGATING about 2 years ago - at 11/23/2022 01:14AM

Thank you for your ongoing patience. Our team is continuing to investigate the cause of the problem and we will keep you updated.

INVESTIGATING about 2 years ago - at 11/22/2022 01:01AM

Thank you for your ongoing patience. Our team is continuing to investigate the cause of the problem and we will keep you updated.

INVESTIGATING about 2 years ago - at 11/21/2022 01:02AM

Thank you for your ongoing patience. Our team is continuing to investigate the cause of the problem and we will keep you updated.

INVESTIGATING about 2 years ago - at 11/18/2022 03:31AM

Thank you for your ongoing patience. Our team is continuing to investigate the cause of the problem and we will keep you updated.

INVESTIGATING about 2 years ago - at 11/15/2022 06:40AM

We are currently investigating an issue where some users are encountering a "Failed to sync. Please try again to save your inspection progress." on iOS (Apple) and "Unable to sync, your access to the inspection's template has been removed. Contact your admin to regain access." on Android.

We appreciate your patience and understanding. If you require further assistance, please contact our Customer Support Team.

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