Outage in SafetyCulture

Service outage for some sensors

Resolved Minor
July 21, 2025 - Started 13 days ago - Lasted 5 days
Official incident page

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Outage Details

We are aware of an issue where one of our sensor providers is experiencing a service outage in New Zealand, affecting some cellular gateways. We're monitoring the impact, and we will provide further updates when available.
Components affected
SafetyCulture Sensors
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 07/27/2025 01:31AM

This incident has been resolved.

If your device is still unable to establish a network connection, please try rebooting it.

MONITORING 10 days ago - at 07/25/2025 04:38AM

Our sensors provider had experienced an outage in New Zealand, but a fix has now been implemented.

The provider is closely monitoring performance to ensure continued service stability.

IDENTIFIED 10 days ago - at 07/25/2025 01:01AM

Our sensors provider is still experiencing an outage in New Zealand, but the issue has now been identified and they're actively working on a fix.

We apologize for any inconvenience this may cause, but we're closely monitoring the situation and will share more updates as soon as they become available.

INVESTIGATING 13 days ago - at 07/22/2025 11:27AM

Our sensor providers are looking to access another network and restore connectivity as soon as possible.

We apologise for the inconvenience caused, but we will provide further updates when available.

INVESTIGATING 13 days ago - at 07/22/2025 03:51AM

We are aware of an issue where one of our sensor providers is experiencing a service outage in New Zealand, affecting some cellular gateways.

We're monitoring the impact, and we will provide further updates when available.

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