Outage in SafetyCulture
Remove a user from a group API incorrectly removes user from organization
Resolved MajorIncident Report
We are currently investigating an issue where using the "remove user from group" API is incorrectly removing the user from the platform entirely. Our engineering team is actively working on a solution.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/04/2025 08:52AM
Our engineering team has identified the cause of the issue.
If your organization has been impacted, a member of the SafetyCulture team will be in touch directly to discuss next steps.
INVESTIGATING
9 months ago - at 08/04/2025 05:53AM
We are currently investigating an issue where using the "remove user from group" API is incorrectly removing the user from the platform entirely. Our engineering team is actively working on a solution.
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