Outage in Sage

Sage City Community - Degraded performance

Resolved Minor
August 18, 2023 - Started over 1 year ago - Lasted 4 days
Official incident page

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Outage Details

We identified an issue that is causing slowness on the site, which has a potential effect on the login process.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/22/2023 02:05PM

This incident has been resolved.

MONITORING over 1 year ago - at 08/21/2023 07:31PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 08/18/2023 09:02PM

We are aware of an intermittent issue that is affecting some users when trying to log in to Sage City. Our IT team is currently working on resolving this issue.

Some users have been able to log in after a few attempts, or after refreshing the site a few times. If there are further concerns, please email sagecitymayor@sage.com.

We apologize for the inconvenience this is causing and thank you for the patience.

IDENTIFIED over 1 year ago - at 08/18/2023 06:12AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 08/18/2023 06:10AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 08/18/2023 06:09AM

We identified an issue that is causing slowness on the site, which has a potential effect on the login process.

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