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Outage in Sage

Cloud Services - Partial Outage

Resolved Major
October 20, 2025 - Started 6 months ago - Lasted 1 day
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/21/2025 06:01PM

The issue is resolved and the service continues to perform as expected.
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El problema se ha resuelto y el servicio sigue funcionando como se espera.
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Le problème est résolu et le service continue de fonctionner comme prévu.
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Das Problem ist behoben und der Dienst funktioniert weiterhin wie erwartet.

MONITORING 6 months ago - at 10/20/2025 11:16PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

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Le service fonctionne comme prévu. Éviter une réapparition est notre priorité alors que nous surveillons de près le service.

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El servicio está funcionando según lo esperado. Evitar una recurrencia es nuestra prioridad mientras supervisamos el servicio de cerca.

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Der Service funktioniert wie erwartet. Die Vermeidung eines erneuten Auftretens hat für uns Priorität, während wir den Service genau überwachen.

IDENTIFIED 6 months ago - at 10/20/2025 12:56PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

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Le service fonctionne comme prévu. Éviter une réapparition est notre priorité alors que nous surveillons de près le service.

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El servicio está funcionando según lo esperado. Evitar una recurrencia es nuestra prioridad mientras supervisamos el servicio de cerca.

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Der Service funktioniert wie erwartet. Die Vermeidung eines erneuten Auftretens hat für uns Priorität, während wir den Service genau überwachen.

IDENTIFIED 6 months ago - at 10/20/2025 10:57AM

Most products and features are getting back to normal. You might still notice occasional delays or errors while everything fully recovers.

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La plupart des produits et fonctionnalités reviennent à la normale. Vous pourriez encore constater quelques retards ou erreurs pendant que tout se rétablit complètement.

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La mayoría de los productos y funcionalidades están volviendo a la normalidad. Es posible que aún notes algunos retrasos o errores mientras todo se recupera por completo.

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Die meisten Produkte und Funktionen kehren zur Normalität zurück. Es kann weiterhin gelegentlich zu Verzögerungen oder Fehlern kommen, während sich die Systeme vollständig erholen.

INVESTIGATING 6 months ago - at 10/20/2025 09:01AM

We are currently investigating a global technical issue that is impacting the performance and availability of several Sage products.
We recommend customers continue to retry any failed requests.

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Nous enquêtons actuellement sur un problème technique mondial qui affecte les performances et la disponibilité de plusieurs produits Sage.
Nous recommandons aux clients de continuer à réessayer toute demande ayant échoué.

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Actualmente estamos investigando un problema técnico global que está afectando el rendimiento y la disponibilidad de varios productos de Sage.
Recomendamos a los clientes que sigan intentando cualquier solicitud fallida.

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Wir untersuchen derzeit ein globales technisches Problem, das die Leistung und Verfügbarkeit mehrerer Sage-Produkte beeinträchtigt.
Wir empfehlen unseren Kunden, fehlgeschlagene Anfragen weiterhin erneut zu versuchen.

INVESTIGATING 6 months ago - at 10/20/2025 07:40AM

We have identified an issue preventing customers in North America from accessing their services. Third party, AWS is currently investigating

INVESTIGATING 6 months ago - at 10/20/2025 07:16AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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