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Outage in Sage

Ciel Données Mobiles for Sage 50 FR - Partial Outage

Resolved Minor
June 04, 2026 - Started about 20 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Sage experienced a partial outage affecting the Ciel Données Mobiles (CDM) service for Sage 50 FR customers, preventing a subset of users from accessing folders and displaying "Reading error" messages. The incident lasted 1.6 hours before the service was fully restored and returned to normal operation.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 06/04/2026 10:49AM

Le problème est résolu et le service est disponible et fonctionne comme prévu.
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The issue is resolved and the service is available and performing as expected.

INVESTIGATING about 19 hours ago - at 06/04/2026 09:28AM

We identified an issue preventing a subset of Sage 50 (FR) customers accessing a folder in CDM. Customers are presented with “Reading error” error message. We are currently investigating.
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Nous avons identifié un problème empêchant une partie des clients Sage 50 (FR) d’accéder à un dossier dans CDM. Les clients voient apparaître le message d’erreur " Reading error". Nous sommes actuellement en cours d’investigation.

INVESTIGATING about 20 hours ago - at 06/04/2026 09:14AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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