Outage in Sage
Brightpearl - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage's Brightpearl service experienced a partial outage lasting 2.3 hours where global customers were unable to process orders through Shopify integration. The issue was identified as specifically affecting only customers using the Shopify platform, requiring collaboration with Shopify to resolve. The service was restored and returned to normal performance.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/03/2026 03:39PM
The issue is resolved and the service is available and performing as expected.
IDENTIFIED
1 day ago - at 06/03/2026 01:40PM
We have identified an issue where global customers are unable to process orders using Shopify. This is only impacting customers using Shopify. We are engaged and working with Shopify to resolve this issue.
INVESTIGATING
1 day ago - at 06/03/2026 01:25PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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