Outage in Sage

Sage People Payroll - Partial Outage

Resolved Major
September 09, 2024 - Started 4 months ago - Lasted about 2 months
Official incident page

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Outage Details

Due to issues with the recent maintenance on Sage People Payroll, the SFTP connection between Sage People HCM and Sage People Payroll is currently unavailable for customers in the UK. All other product functionality is working as expected. If you are trying to release your payslips, please contact your local Customer Support team that will be able to help you. To contact them you can raise a case using this link. We are currently investigating.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/29/2024 12:37PM

The issue is resolved and the service is available and performing as expected.

MONITORING 3 months ago - at 10/22/2024 02:42PM

We're pleased to inform you that we've applied an update to our system to resolve the SFTP connection issue.

This means that you can now release your payslips as normal when you process a pay run, without any need to contact Sage technical support during the process.

We'll continue to monitor the use of the service closely. If you have any questions or experience any issues, please raise a support case using this link.

Thank you for your cooperation and patience.

IDENTIFIED 3 months ago - at 10/15/2024 10:42AM

We now have finished creating the update that will allow us to restore the SFTP connection for the payslip release process. To enable it, we will be required to perform some configuration changes.

To perform these configuration changes we will require you to complete the following steps:

Complete Payroll Processing: Finish all payroll tasks as usual.
Pause Before Payslip Release: Before running “Payslip Release,” please pause and raise a case using this link.
Wait for Confirmation: We will make the necessary changes and notify you when done.
Release Payslips: Once you receive our confirmation, release the payslips as usual.


Thank you for your cooperation and patience.

IDENTIFIED 4 months ago - at 10/04/2024 08:39AM

We are currently working on an update that will allow us to restore the SFTP connection between Sage People HCM and Sage People Payroll. Once the fix is created we will perform extensive testing before putting it in place.

While we work on restoring the service to full automation, we need to manually complete a step to publish payslips for colleagues to view. To ensure this is done, please contact our Sage People Support Team via the Sage People Community by clicking here:
Case Submission. One of our experts will support you with this process.

We appreciate your patience while we restore the SFTP connection and apologise for any inconvenience this may have caused.

IDENTIFIED 4 months ago - at 09/19/2024 09:13AM

We continue to investigate the issue with the SFTP connection between Sage People HCM and Sage People Payroll.

While we work on restoring the service to full automation, we need to manually complete a step to publish payslips for colleagues to view. To ensure this is done, please contact our Sage People Support Team via the Sage People Community by clicking here: Case Submission. One of our experts will support you with this process.

We apologise for any inconvenience this may have caused.

INVESTIGATING 4 months ago - at 09/09/2024 09:25AM

Due to issues with the recent maintenance on Sage People Payroll, the SFTP connection between Sage People HCM and Sage People Payroll is currently unavailable for customers in the UK. All other product functionality is working as expected.

If you are trying to release your payslips, please contact your local Customer Support team that will be able to help you. To contact them you can raise a case using this link.

We are currently investigating.

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