Outage in Sage

Sage People - Partial Outage

Resolved Minor
September 20, 2024 - Started 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/20/2024 03:48PM

The issue is resolved. The service is now available and performing as expected.

IDENTIFIED 2 months ago - at 09/20/2024 09:30AM

We have identified a global issue preventing customers from parsing their resumes and uploading the AI-matching functionality. Customers are presented with the error message "Authentication Error". All other product functionality is working as expected. 

We are working to resolve this issue.

INVESTIGATING 2 months ago - at 09/20/2024 09:11AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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