Outage in SailPoint
Identity Security Cloud is currently experiencing a service disruption.
Resolved MinorIncident Report
Summary AI Generated
SailPoint Identity Security Cloud experienced an 18-hour disruption where some customers were unable to view entitlements in the Request Center, affecting all major regions globally including the US, Canada, Europe, Asia-Pacific, and Australia. The root cause involved impacted data that required remediation through controlled, incremental batch processing to ensure full consistency. A fix was implemented and the incident was fully resolved on September 3, 2026.
SailPoint is currently investigating an issue impacting Identity Security Cloud , where some customers are unable to view entitlements in the Request Center. We are working on addressing the service disruption and will provide an update upon resolution.
Components affected
SailPoint Canada ca-central-1 SailPoint Frankfurt eu-central-1 SailPoint London eu-west-2 SailPoint N. Virginia us-east-1 SailPoint Sydney ap-southeast-2 SailPoint Oregon us-west-2 SailPoint Tokyo ap-northeast-1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/03/2026 05:00AM
This incident has been resolved.
MONITORING
2 days ago - at 09/03/2026 04:49AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 09/03/2026 03:15AM
We are continuing to work on a fix for this issue.
IDENTIFIED
2 days ago - at 09/02/2026 06:30PM
Remediation processes are currently underway to correct impacted data. Because these records are processed in controlled, incremental batches to ensure full consistency, changes will populate gradually over the coming hours.
Further updates will be shared as key milestones in the recovery process are completed.
INVESTIGATING
2 days ago - at 09/02/2026 04:45PM
We are continuing to investigate this issue. Updates will be provided when they become available.
INVESTIGATING
3 days ago - at 09/02/2026 02:21PM
Updating scope to include all regions.
INVESTIGATING
3 days ago - at 09/02/2026 10:42AM
SailPoint is currently investigating an issue impacting Identity Security Cloud , where some customers are unable to view entitlements in the Request Center. We are working on addressing the service disruption and will provide an update upon resolution.
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