Outage in Salesforce MCAccountEngagement

Account Engagement Service Disruption

Resolved Major

April 27, 2023 - Started almost 3 years ago - Lasted 34 minutes
Official incident page

Incident Report

The Salesforce Technology team has identified a service disruption affecting a subset of customer accounts within our production environment. This issue began at 2023-04-27 8:46 PM UTC. During this disruption period, end users are unable to access certain aspects of the affected service. We’re investigating the issue and an update will be provided as soon as we have more information.

Components affected

Salesforce MCAccountEngagement Pardot Web Application

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/27/2023 09:25PM

The Salesforce Technology team has resolved a service disruption affecting a subset of customer accounts within our production environment. This issue began on 2023-04-27 at 8:46 PM UTC and was resolved on 2023-04-27 at 9:23 PM UTC. During this disruption period, end users were unable to access certain aspects of the affected service.

We apologize for the inconvenience caused.

IDENTIFIED almost 3 years ago - at 04/27/2023 09:03PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 04/27/2023 09:02PM

The Salesforce Technology team has identified a service disruption affecting a subset of customer accounts within our production environment. This issue began at 2023-04-27 8:46 PM UTC. During this disruption period, end users are unable to access certain aspects of the affected service.

We’re investigating the issue and an update will be provided as soon as we have more information.

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